Frequently asked questions
Will the lamp look good even when it’s turned off?
Yes. Every First Ember piece is designed to elevate your space even in daylight. It’s not just a light source—it’s a decor object that adds warmth and character all day.
How bright is the light? Can I use it for reading?
These lamps are designed for ambient lighting, not harsh brightness. You can comfortably read in a relaxed setting, but it’s not meant to replace a high-intensity study lamp.
What kind of bulb is included?
Each lamp comes with a carefully selected E27 warm LED bulb that complements the design and mood. No need to buy anything separately.
What materials are used? Is it durable?
We use premium-grade materials with a focus on both aesthetics and longevity. These aren’t fragile showpieces—they’re built for everyday use.
Is assembly required?
Minimal to none. Most lamps are plug-and-play or require very basic setup (takes less than 2 minutes).
Why don’t you offer Cash on Delivery (COD)?
To maintain quality control, faster processing, and reduce waste from failed deliveries, we operate on prepaid orders only.
This allows us to focus on delivering a better product and experience.
What is your return or replacement policy?
If there’s any issue with your order, we offer a hassle-free replacement or support. We recommend checking product details before purchase to ensure it’s the right fit.
When will I get my order?
Orders are typically delivered within 3–7 days, depending on your location.
Is this worth the price compared to cheaper lamps?
Most lamps only provide light. First Ember is designed to transform your space. You’re investing in both function and aesthetic impact—something cheaper alternatives don’t deliver.
How can I trust First Ember as a new brand?
Fair question. We focus on product quality, honest presentation, and customer support.
No exaggerated claims—just thoughtfully designed products that deliver what you see.
