Refund policy

Returns

We build products to stay with you.
Not to be sent back.

But if something isn’t right — we’ll make it right.

You have 7 days from delivery to request a return or exchange.

After that, we’re unable to process requests.

We only accept returns in cases where:

That’s it.

We don’t accept returns for:

Each piece is crafted with natural materials and light interaction —
small variations are part of the character, not defects.

If there’s an issue, we recommend an exchange.

It’s faster.
And ensures you still get what you came for.

We review every request within 24–48 hours.

If approved, we’ll guide you through the next step.

In some cases, we may offer store credit instead.

If your order arrives damaged:

Without this, we may not be able to process the claim.

We reserve the right to decline requests that don’t meet the above conditions.

This helps us stay fair — to you, and to everyone else.

📩 support@firstember.com , Phone: +919921111678
We usually respond within 24–48 hours.